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Privacy Policy

Last Updated: 2026-04-07

Privacy Policy

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1. Introduction

In this policy, we, us, our and “0xMetaLabs” refer to “0xMetaLabs Private Limited and its affiliated products and services.” We respect your privacy and are committed to protecting it through our compliance with this Policy.

This privacy policy (Policy) applies when we are acting as a data controller with respect to the personal data of our users. This Policy describes how we collect, use and share personal data across our websites, including www.0xmetalabs.com (the Website), “0xMetaLabs” mobile and desktop applications (the App), and services offered to users (collectively the Services).

By accessing or using the Services, you agree to this Policy.

2. Personal Data We Collect

There are three general categories of personal data we collect:

2.1 Information You Give to Us

  • Account Data: Name, date of birth, nationality, gender, signature, utility bills, photographs, phone number, address, email, and formal ID (Tax ID, Passport, Driver’s License, etc.).
  • Payment Information: Bank account, credit card, or PayPal information used to facilitate transactions.
  • Correspondence Data: Content and metadata associated with any communication you send to us.
  • Profile Data: Information included in your personal profile such as location, time zone, and website.

2.2 Information Automatically Collected

When you use the Services, we automatically process:

  • Device/Connection Info: IP address, operating system, browser type, and device IDs.
  • Usage Data: Timing, frequency, and patterns of service use.
  • Transaction Data: Recipient names, amounts, cryptocurrency types, and timestamps.

2.3 Information From Third Parties

We may obtain information from public databases, credit bureaus, and ID verification partners to comply with anti-money laundering (AML) laws and other legal obligations.

3. Disclosure of Personal Data

We may disclose your personal data:

  • To any member of our group of companies (subsidiaries and holding companies).
  • To third-party service providers to improve functionalities (analytics, support, location data).
  • In aggregated/anonymized form for market analysis and regulatory compliance.
  • To a counterparty in a P2P transaction dispute.
  • To comply with legal processes, government requests, or to protect the safety and rights of 0xMetaLabs and its users.

Opt-Out: You may choose to opt out of third-party disclosures by writing to us at: [email protected]

4. Retaining and Deleting Data

  • Data is kept only as long as necessary for the performance of the contract or to comply with legal obligations.
  • Users may request to erase personal information and close their accounts at any time.
  • We may retain data longer if required by law or to protect vital interests.

5. Children’s Privacy

Our Services are not intended for children. No one under the age of 18 may provide personal data. If we learn we have collected data from a child under 18 without verification of parental consent, we will delete that information immediately.

6. Cookies and Tracking

6.1 About Cookies

A cookie is a file containing an identifier sent by a web server to a browser. We use both persistent and session cookies, along with web beacons and unique advertising identifiers.

6.2 Purpose of Use

  • Authentication: Identifying and logging you in.
  • Personalization: Storing preferences.
  • Security: Preventing fraudulent use of credentials.
  • Analysis: Analyzing performance and relevant content display.

7. Data Security

We have implemented measures designed to secure your personal data from accidental loss and unauthorized access.

  • Access Control: Information is only accessible by authorized users.
  • Authentication: Username-password combinations are required.
  • Hosting: All data is hosted on Amazon AWS or Google Cloud Platform servers.

Note: Transmission of information via the internet is not 100% secure. Any transmission is at your own risk.

8. Changes to Our Privacy Policy

We post any changes to our Policy on this page. If material changes are made, we will notify you via the primary email address specified in your account.

Last Revised: April 7, 2026